Assuring Service Delivery
Customers rely on the critical communications services (voice, video, and data) provided by their managed service providers (MSPs) to grow their business and achieve revenue goals. As a result, customers demand that MSPs establish service level agreements (SLAs) to guarantee they can meet their business communications requirements.
The key challenge facing MSPs is being able to monitor and measure service quality across their networks to their customers' networks to verify the delivery of promised services. As MSPs roll out new services (VoIP, IP video, and VPNs) that add network complexity and increased bandwidth demands, comprehensive service assurance is a must in order to differentiate their service offerings and to retain and build their customer bases.
EXFO Service Assurance (formerly Brix Networks) provides MSPs with end-to-end visibility into the performance of their networks and services. With comprehensive active testing and passive monitoring, EXFO solutions monitor key performance indicators (KPIs) and measure quality of service (QoS) across MSP networks, partner networks, and to their customers' premise — providing real-time, accurate performance data to proactively manage and verify SLAs. MSPs can also use in-depth performance information generated by EXFO solutions to effectively roll out new IP services, and proactively maintain service quality by quickly identifying service degradation and troubleshooting.
The Brix System helps MSPs:
- Assure the consistent delivery of business communication services
- Ensure real-time SLAs and verify compliance
- Provide customer visualization into their SLA performance
- Guarantee the rollout of new services
- Cost-effectively utilize their network infrastructure
- Lower network operation costs
- Reduce mean time to repair (MTTR)
Assure Any IP Service, Over Any Network, To Any Endpoint
Learn more how EXFO Service Assurance helps MSPs assure the quality of their service delivery: