LIVE CALL ANALYSIS
With VoIP usage becoming more and more mainstream, and the classic early adopters being supplanted with a rapidly growing number of less technical users, the phones in customer care centers are ringing off the hook with less forgiving subscribers. Customer satisfaction is key for carriers, providers, and cable companies, and having visibility into live VoIP calls and voice traffic is vital to profitable service delivery.

BrixCall is Brix Networks' advanced call signaling and media analysis and correlation application that provides comprehensive visibility into the performance of live VoIP traffic to ensure call quality from the network core to customer care.

Deployed in conjunction with Brix 4000 Verifiers, BrixCall is an integrated component within the company's BrixWorx central-site software engine, and closes the visibility gap from expected network performance to actual customer experience. As a result, network operators can accelerate VoIP deployments with confidence and sustain greater profitability from IP-based services. With BrixCall, providers satisfy their subscribers by delivering high-quality customer care along with a high-quality service.

The BrixCall software provides comprehensive visibility to live subscriber calls, conducts per-call analysis and troubleshooting, tracks call success ratios and durations, and analyzes overall call loading and traffic patterns, which allow network operators to pinpoint performance problems and isolate those problems to the VoIP, PSTN, or partner network.