- Delivers comprehensive, scalable service assurance for diverse VoIP applications
- Provides end-to-end visibility into live customer calls
- Enables real-time quality and performance monitoring from the network core to the customer
Complete Voice Quality and Performance Management Software
The earlier that providers of VoIP services can implement service assurance into the deployment lifecycle, the more likely they will become cost-effective preparers rather than constant, cost-draining repairers.
The Operational Lifecycle Approach
Continually collecting, measuring, and monitoring critical key performance indicators (KPIs) and key quality indicators (KQIs), BrixCall is a modular software application that supports each phase of the VoIP service lifecycle, from network pre-qualification, to initial service turn-up, troubleshooting, and ongoing operational monitoring. With BrixCall implemented throughout the service lifecycle, providers can proactively evaluate end-to-end quality of service (QoS) and their subscribers' quality of experience (QoE) to ensure success.
Comprehensive Testing and Monitoring
Integrating a combination of active (on-demand) testing and passive (live) call monitoring, BrixCall provides continuous service and network visibility to effectively support every stage of the VoIP service lifecycle. By leveraging network-wide monitoring sources (Brix Verifiers, Brix software agents, third-party devices, and standard interfaces), BrixCall active tests precisely simulate user-level transactions, while passive monitoring measures live calls, providing the all-important network core to customer performance and quality metrics that are critical to reducing service calls.
End-to-End Service Visibility
VoIP service performance and quality starts with service assurance across the core network. With BrixCall, providers have service visibility into their enterprise customers, residential subscribers, and peering partners to ensure service level agreements (SLAs) and QoE expectations are being met.
Tri-Q Analysis
BrixCall features the unique Tri-Q Analysis, and measures the impact of each of the elements that contribute to users' satisfaction with VoIP calls from beginning to end across the entire IP network: signaling quality, delivery quality, and call quality.
Signaling quality measures call setup performance, such as protocol messages, post-dial delay, authentication registration times, hold time, and termination delay. Delivery quality calculates the underlying network transport performance, including delay, packet loss, latency, and jitter. Call quality reflects overall call experience in the form of a mean opinion score (MOS).
Reporting and Visualization
Seamlessly integrated with the BrixWorx correlation and analysis software engine, BrixCall generates a host of reports and provides deep drill-down capabilities for all levels of a service provider's organization to continually ensure service quality and performance.
Additionally, the actionable information generated by the related BrixView advanced analytics and business intelligence software is valuable across both executive and technical levels for improving operational efficiencies, verifying performance and quality levels, and ensuring the overall success of VoIP services.
Pre-qualification and Turn-up Verification
For further VoIP service qualification, turn-up verification, and troubleshooting, providers can implement BrixCare Self-Service and/or Brix Golden Phone testing to augment the functionality of BrixCall. BrixCare provides a simple, web-based tool to quickly pre-qualify a subscriber's network and call quality, while Golden Phone testing allows providers to easily make test calls from or to a subscriber to measure call quality and assist in problem troubleshooting.